Privacy Policy
1. Introduction
Living Property Partners (ABN 63 633 254 814) ("LPP", "we", "us", "our") is committed to protecting your personal information and handling it responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we collect, hold, use and disclose it, and how you can access or correct it, or make a complaint. LPP is part of the Living family of property businesses, which includes Living Property Management (LPM).
2. What personal information we collect
The kinds of personal information we may collect include:
- Identity and contact details — your name, email address, phone number and postal address;
- Information you provide when enquiring about or using our services — including your investment goals, property preferences, and general information about your financial position, home equity, savings or superannuation relevant to an advisory conversation;
- Records of our communications with you — emails, phone notes, and consultation records;
- Website usage data — IP address, browser type, pages visited and interactions, collected via cookies and analytics tools;
- Any other information you choose to provide to us directly.
3. How we collect it
We collect personal information directly from you when you complete a form on our website, call or email us, book or attend a consultation, or otherwise deal with us. We collect some information automatically when you use our website (see Cookies below). We may also receive information about you from third parties you have authorised — for example, a referral from Living Property Management, your accountant, or a professional adviser.
4. Why we collect and use it
We collect, hold and use personal information to:
- Respond to your enquiries and provide our advisory and property sourcing services;
- Prepare for and conduct consultations, and develop investment strategies with you;
- Refer you, with your consent, to specialist third parties such as finance structure advisers, accountants, legal advisers, or Living Property Management;
- Send you information about our services, insights and updates where you have consented (you can opt out at any time);
- Improve our website and services; and
- Comply with our legal and regulatory obligations.
5. Who we disclose it to
We do not sell your personal information. We may disclose personal information to:
- Living Property Management and other members of the Living family of businesses, where relevant to the services you have requested;
- Specialist advisers involved in your investment journey — such as finance structure experts, accountants, solicitors and buyers' representatives — with your knowledge and consent;
- Service providers who support our business — such as IT, website hosting, CRM and email platforms — under appropriate confidentiality obligations; and
- Government agencies, regulators or other parties where required or authorised by law.
6. Overseas disclosure
We do not generally disclose personal information to overseas recipients. Some of our service providers (such as cloud software platforms) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information consistently with the APPs.
7. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure — including access controls, secure software platforms and staff confidentiality obligations. Where personal information is no longer required, we take reasonable steps to destroy or de-identify it.
8. Cookies and analytics
Our website uses cookies and analytics tools to help us understand how visitors use the site and to improve the experience. Cookies do not personally identify you, though they may identify your device and browsing behaviour. You can disable cookies in your browser settings; some parts of the website may not function fully if you do.
9. Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete, by contacting us using the details below. We will respond within a reasonable period. There is no charge for making a request.
10. Marketing communications
If you have opted in to receive updates or insights from us, you can unsubscribe at any time using the link in any marketing email or by contacting us directly. We will action opt-out requests promptly.
11. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us in the first instance using the details below. We take complaints seriously and will respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
12. Contact us
Living Property Partners — Email: hello@livingproperty.partners — Phone: 1300 XXX XXX — South East Queensland, Australia.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last updated" date shown above. Your continued use of our website or services after an update constitutes acceptance of the revised policy.
